Your secret word is the word you provided when you originally set up your cashout information. You would not have been able to cashout your funds without setting up this information. We are unable to provide you with this word for security purposes.
If you are not able to remember the secret word you chose for the payout we sent to you by Interac Transfer, we will have to wait to receive the funds back in our account from the bank. Please attempt to retrieve your cashout until the transaction fails as this will expedite the return of funds to us.
We will credit the funds less the $10 administrative fee back to your Field Agent account when we have received them from the bank.
When the funds have been returned to you, we will let you know and provide you with further cashout instructions.