I forgot my secret word and I need to create a new one. How do I do this?

NEXT STEPS FOR CASHING OUT - PLEASE READ CAREFULLY

You will no longer be able to cashout to the email you used on the last transaction. 

BEFORE CASHING OUT AGAIN complete the following steps ON OUR WEBSITE:

• Login to our website at https://ca.fieldagent.net/
• Click on "Account Setup" which is highlighted in ORANGE.
• Click on the orange "Add New" button
• Enter a NEW EMAIL ADDRESS where you would like to receive your e-transfer notifications. IMPORTANT - you cannot use the email address that you used previously.
• Enter a NEW SECRET WORD. Please write down the secret word somewhere safe and ensure that you can remember it!
• Click "Cashout your current funds to this account" and then click SAVE.
• Before requesting your cashout, ensure that the NEW EMAIL IS ENABLED and the OLD EMAIL IS DISABLED for cashouts.
• You must request your next cashout ON OUR WEBSITE. If you cashout via the app it will default to your previous email and password causing further delays and costs for you to receive your funds.

The deadline to submit your cashout requests is TUESDAY AM at 11:00 AM EST. All requested cashouts will be processed by end of business day Tuesday. Any requests that are received AFTER the cutoff of 11AM EST will be processed the following week.