Here are some frequently asked questions about task denials.
We are often asked if we can provide partial payment for tasks where one question is completed correctly on a task, but the rest are not. The answer is NO because we cannot use or share this data. We have to send another agent to correctly and fully complete this task again, so partial payments are never offered.
Submissions must always be FULLY COMPLETED and FULLY SUBMITTED in the job location. You cannot wait until you get home so you can use your wifi. Data is required to ensure your task has the accurate GPS reading from the assigned task location.
Can we swap data between locations?
Unfortunately, for the same reason as above, this is not possible. Our clients rely on the GPS markers on tasks to ensure they were fully completed in the correct store locations. We have no way to adjust any submissions on our end after they've been sent in.
Will we cover your gas/transportation/time put in to a task?
We do not cover this. Please do not accept any tasks if you are not willing to put in the time/travel required to get to a location.
I couldn't find the correct item in-store, yet my task was still denied. How come?
We provide ALTERNATE PHOTO INSTRUCTIONS on each task and what to do in the event the correct product or display is not found. Please ensure you fully review HELP TEXT and HELP PHOTOS on all tasks. You may even be asked to CANCEL the task if a BUY AND TRY ITEM is not found in-store.
Oops, I forgot to submit the correct photo in my task. Can I email this separately after the fact?
All data must be fully submitted in your original task upload. Our clients review the data in our system and have no way to view any separate emails that are not directly linked in our system to your task. Please ensure all components and questions are completed in their entirety on the app.