FAQs - My Account

Other Frequently Asked Questions

• Why were my tasks denied?
• Can I use special lenses on my device?
• What if a job is available outside of a store's business hours?
• In what countries around the world is Field Agent available?
• Why did my job get denied automatically?

Finance and Payments

• Do product reimbursements count towards my Year-To-Date earnings amount, and therefore be taxable?
• What is my YTD earnings and why is this different from my cashout amount?

Review Process and Timing Expectations

• Can Field Agent send me the job to try again?
• How do I cancel a job reservation?
• Can I add time to a job that I currently have reserved?
• How do I check the status of my submission?
• When will my job be reviewed and paid?

Account Questions

• I selected the wrong country; how do I change this?
• How do I reach International Field Agent Support?
• How do I invite a friend to Field Agent?
• There’s an administrative task on my app asking for my Social Insurance Number. Why do you need this?
• How do I change my email on file?