Field Agent Support
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My task won't upload. What do I do?
If you've completed a task but it won't upload the first thing you should check is if your device is in battery saver or battery optimization mode. This can sometimes be the cause of incomplete sub...
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Android Users - Push Notifications
Due to changes in the Android system, users are required to turn their Job Action (Work Reservation and Work Submission) push notifications ON. This will allow us to properly receive the data that ...
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Store Hours
We are unable to check store hours of operation for all locations for every task. We advise all agents to confirm that stores are open and operating prior to accepting tasks or heading to the store...
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How do I cash out my earnings?
First Time Set Up: We process all cashouts to agents via Interac e-Transfer. For first time cash outs, please login to our to our website at: https://ca.fieldagent.net/log-in/ Click on Account Set...
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Can I add time to a job that I currently have reserved?
At this time, the app does not offer the ability to extend a currently reserved job. Our recommendation is to wait until you're able to complete the job before reserving the job. If you experie...
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DO NOT LOG OUT OF YOUR APP WITH ACTIVE TASK RESERVATIONS
It is very important that you do not log out of the app, or install any updates when you have active task reservations. Doing so will result in losing the reservation and we are not able to resend ...
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Do product reimbursements count towards my Year-To-Date earnings amount, and therefore be taxable?
Sometimes. It depends on how the task is structured. There are two ways that we pay product reimbursement:1. It's a set reimbursement included in the bounty. You will often see this structure in ou...
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I made a mistake in my job! Can I send the correct photos to you?
Depending on the mistake and the photo(s) you may be able to send in the correct photos to our support line by submitting a request. Please keep in mind that this may not guarantee approval or paym...
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What is the cashout policy?
The deadline to submit your cashout requests is TUESDAY AM at 11:00 AM EST. All requested cashouts will be processed by end of business day Tuesday. Any requests that are received AFTER the cutoff ...
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What if a job is available outside of a store's business hours?
What should you do if a task is available outside of a store's business hours? We always recommend confirming a store's business hours of operation to confirm that the store is open before you rese...