FAQs - App & Jobs

Buy & Try + Ratings & Reviews

• What if I have reserved the job but cannot locate the requested item in stores near me?
• Can I substitute other products if I cannot find the requested product in a store near me?
• General FAQ: Buy & Try and Ratings & Reviews Programs

Job Search & Reservations

• DO NOT LOG OUT OF YOUR APP WITH ACTIVE TASK RESERVATIONS
• Will a canceled or expired job negatively impact my Agent Score or statistics?
• Why does my friend see jobs that I don't?
• Why do jobs disappear and reappear?
• Why can't I see any jobs?
• Can I reserve more than one of the same job?

See all 11 articles

Troubleshooting

• What if I Experience Technical problems?
• I made a mistake in my job! Can I send the correct photos to you?
• What if a job GPS pin is in the wrong location on the map?
• What is a THUMBSDOWN photo?
• Store Hours
• What if I am approached by an employee?