What if I Experience Technical problems?

If you run into any app errors or glitches in the Field Agent app, the general rule for best practice is to take screenshots of the issue and send those to our support team immediately by clicking "submit a request" below. Most technical issues are caused by not having the most current version of the app installed on your device.

Other issues and further troubleshooting steps that you can try while a job is reserved:

1. First, you should make sure you have a strong internet connection whenever you are completing and uploading jobs. If the job location has wifi, we suggest you try connecting to that. Also, please do not close the app while a job is in the middle of uploading, even if it is experiencing difficulty with the upload.

2. Close any other apps running in the background while completing Field Agent jobs.

General troubleshooting steps to try after all of your active reservations are fully submitted; Do not try these steps while you still have active reservations:

1. Check your device's available storage space and clear your app cache. Problems taking and uploading photos can be caused by the app not having enough free space to work with.

2. Other glitches are often solved by uninstalling then reinstalling the app. Important Note: Please be aware if you uninstall/reinstall you will lose any current reservations so please try to complete any active reservations first.

We have found that these steps will solve most problems. If you're still having technical problems, we ask that you try these steps first, and if the issue persists, let our support team know by submitting a request below and include screenshots if possible!